Whether you want an appointment, have a question, or need assistance, Crystal Run is here to help. Please visit our Appointments & Rx page to use our Book Online feature to book an appointment, or call 845.703.6999 to schedule/cancel an appointment or visit our Patient Portal to request a prescription refill.
Please use the Contact form below and select the appropriate 'Reason for Contact' in the drop-down menu for Human Resources/Careers, Clinical Inquiries, Medical Records, General Questions, Compliments, Insurance questions, and more. If you'd like to speak to a Patient Experience Advocate at a specific location, you may email them directly for assistance. Below, we have also provided contact information for our Service Excellence Program Coordinator and a direct email to our Billing Department for patient billing inquiries.
Disclaimer: Crystal Run Healthcare welcomes the ability to communicate with our patients via email and other electronic means. However, by law, we have the responsibility to remind you that public email may not be the most secure method for communication. We offer other means of communication via phone, secure email, and/or our Patient Portal. Crystal Run Healthcare will assume that you understand the risks of using email and are comfortable with using email as a means of communication with our providers should you choose to proceed. Please contact us at 845-703-6999 if you need further assistance.
Locations & Directions
|155 Crystal Run Road
Middletown, NY 10941
|Please visit our Locations page to select a convenient location and get driving directions.
Service Excellence Contact
|Patient Experience Advocate
Patient Experience Advocates by Location
|155 Crystal Run Rd, Middletown
|100/300 Crystal Run Rd
|95 Crystal Run Rd, Middletown
|Billing Department Inquiries
New Insurance Inquiries
|Click to Chat or call 844-259-5944
|Medical Records Inquiries
|*Please do not send documents to this email*
Radiology Scheduling Department
|Schedule a radiology appointment
Have a Question? We have answers!
For general questions or concerns, simply fill out the form below and hit "Submit".