Attention Portal Users: Important Information About Changes to Our Patient Portal
As we begin the transition to a new Patient Portal experience, our current Portal (NextMD) has been switched over to read-only mode. You will still be able to view, download, and print your medical records in the Portal, however, you will need to visit our website to request prescription refills and send a message to your providers. Please visit our Portal News page for more information.
Effective December 12, 2022:
- Request Prescription Refills – While the new Patient Portal is being prepared, you’ll still be able to request prescription refills through our website which can be found by visiting our Appointments & Rx page and clicking the Prescription Refills button.
- Provider Communication – If you need to communicate with your providers, you can still do so by visiting our Appointments & Rx page and clicking the Email Your Doctor button.
- Medical Records – Your current Patient Portal (NextMD) has been switched over to read-only mode. You’ll still be able to view, download, and print your historical medical records; however, any medical records requests for office visits or tests occurring on or after 12/9/22 must be submitted via the Interim Portal Medical Records Request Form on our website.
ATTENTION PATIENTS: Please be informed that the Interim Portal Medical Records Request Form is only intended to be used TEMPORARILY starting on December 9, 2022, until the launch of the new portal in early 2023. Please fill out the request form if you require records during this time range ONLY and please allow 3-5 business days for processing.
Note- Our normal Request for Medical Records process will still be in effect: if you have specific visit dates or need medical records from visits prior to 12/9/22, please visit our Medical Records page to complete the Request for Patient Access to their PHI form per our normal request process.
Coming Soon... NextGen® Patient Experience Platform - Crystal Run’s Secure Patient Portal
Fast, free, and available anytime, from any web-enabled desktop, laptop, or mobile device, the NextGen® Patient Experience Platform allows you to take control of your healthcare by eliminating time-consuming phone calls and giving you online access to your provider’s office. Our Patient Portal is convenient, safe, and secure. Only you will have access to your information.
The new NextGen® Patient Portal will include great new features. Stay tuned for more information coming soon!